Report post. You could also unscrew the wall outlet and take a look to see if it appears to be wired correctly. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. The sensible solution is always somewhere in the middle. 9 February 2016 at 3:54PM. If someone has helped give them Like. Read Openreach’s story (Openreach) The metrics that we measure with Siteimprove are the Quality Assurance Index and Digital Certainty Index. And a lady I've spoken to says the have fibre to premises with bt. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. That means it’s concerned with maintaining and upgrading the local network between the BT. . Most telecommunications cable has a 0. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. Press the Power button again until all the lights come back on. Yes, that is true if you have asked for a service from a provider that uses Openreach, then they do not need a wayleave, but that is for your land/property alone. Pull out the cords and cover the ends with electrical tape. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. If you’re a highways authority and you see faulty. Yes, this is mine. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. 10-09-2021 2:32 PM. Use a razor blade to score the paint around the panel. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. Openreach can't complete my fibre installation until two defective poles have been replaced, which is in hand. Following government pledges to roll out full-fiber broadband access to all areas of the country by. 86 per metre for single bore, £0. Especially if they aren't all taking 1G service. The engineer should fit a NTE5C socket with g. If you haven’t heard of Openreach you won’t be alone. We have had no broadband for over4 weeks now. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. 04 Sep 2021 11:04 AM. Currently I connect the Enternet port from the white BT Openreach device, to the WAN port of the USG model 3P and then have configured a PPPoE username and password in the WAN network in my. iFixit is a global community of people helping each other repair things. Don't hold much hope of it being resolved soon. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. I have tried resetting both modem and hub. I’ve ordered Vodafone Superfast 2 broadband and will receive the WiFi hub tomorrow. We build and maintain the UK’s largest broadband network. To keep things tidy we'll remove older comments from time-to-time. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. The company confirmed the reinstatement of a dividend to shareholders. Message 3 of 10. There is no law regarding your master. No, only the lights mentioned - PON, POWER and PORT 1However, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. Is there a way to contact openreach to enquire? Used there post code checker and it. 5 mm wire. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. Switched back to using SmartHub2 as part of diagnosis - no Internet (orange light) ONT has green light for PON, Port 1 and Power (no other green lights) Have. How to report a problem. I have connected BT Openreach fibre box directly into pfSense 2. a familiar / shared platform, quick to update firmware and easy to replace faulty kit). There is then usually a cable from that box in through the wall to the master socket. Just a contract. Thankfully uno has published the most recent list of approved devices. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. 1. Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. If someone has helped give them Like. Wait for the power light to come on and stop flashing. Some of the already occupied houses have openreach boxes fitted. British Telecom have segregated their physical network from their service industry. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. Openreach has 535 reviews (average rating 1. This time I have a brown one to match the brickwork. A max build. It’s important to resolve those issues, but website optimization is about more than that. The Solution. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. These lids cover boxes which generally contain small customer connections. Even if they use standard commands does the 3rd party ONT even support all the. THIS ITEM is normally wall mounted below a grey cover number 101A (Amazon item: B096L1K811) and above a grey bend connector 4 (Amazon item: B0BLCC1R42). I will need the telephone wire to be detached from the barge board while the barge boards are replaced. The colour scheme should be marked on the connector so it may. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. 18 Oct 2002. Dec 29, 2015, 11:54 PM. I found this out the hard way, early in my engineering career. After all, YOU may not need it, but from their perspective, the following property owner may require it. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may. We might be held up over permission from a private landowner, for example. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. , You have placed a new cable across my property to close to the house. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Sponsored Links. PerhapsLater Posts: 1 Newbie. Cut 50mm above ground level. bobblet35 • 15 hr. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. He denied. I was just thankful for the brilliant broadband. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. The rules do differ depending on whether your property is served by the pole in question. Openreach ONT is communicating with the BT Exchange. Instead of buying a new modem, I recommend you disable all the features on your current box. Openreach will normally plan and build FTTP in a way that ensures there will be enough lines to cater for expected demand, but there are sometimes cases where. Openreach is Britain’s digital network business. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. Equipment includes (see images above):. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). You could also get a third party modem e. Try connecting a PC/Laptop directly to the ONT and set up a PPPoE connection Username [email protected] 070212 Newsites Internal CLI Duct Cover / BFT Capping 069583There will probably be a second cable that comes out of the box which is connected to the ONT. Broadband and wi-fi. Sky sent out an engineer and they texted to say it's fixed. Reply. 168. If you can, gather as much information as possible including any vehicle registration numbers. Find a hotspot and learn how to connect your devices. Summary. Mar 30, 2023. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. Spine duct access was originally £1. Openreach is failing to connect me. Broken links. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. @bill888. Press the Power button on the back until all the lights go off and wait for 5 minutes. 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to your. Once that permission is granted, your address might be added to our plans. Most broadband providers, with the exception of Virgin. No problem inside the house. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. This will require traffic management or depending on where in the road the box is it may need a complete road closure. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. Blinking (any) Fibre home phone line is. Its a private property and new build. 8 r-500 that's Google's DNS. No, you are not allowed to change the external cable. 1. 59 Little Gaynes Lane. This. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. Firstly apologies if there is somewhere better for this. Same outcome as many others. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Broadband fees for householders will be going up in line with inflation from April 2023. The cable has already been placed from manhole to my house a few weeks back. Tall, dark & handsome. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. Line Down-Very Poor response from Openreach. Off (all) Ethernet cable to Hub is not inserted or broken. Stop valve boxes; Manhole covers. These lids cover boxes which generally contain small customer connections. Broadband and wi-fi. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . 00L) + ; 2x Mini. 10 Sep 2023 07:56 PM. Openreach modem ports. He didn't even bother getting the Openreach modem out of the box or suggest using it. ports all consumed or. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. I was expecting an engineer to visit my flat but I. They plug the fibre cable into the DP. If the PON light does not turn solid green:. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. If any have not been pushed home fully, this will hopefully cure the problem. Consumers have a lot of options when buying a new VDSL2 router for their ‘up to’ 80Mbps capable (66-63Mbps average) Fibre-to-the-Cabinet based broadband ISP connection but strictly speaking you should be using an Openreach approved model. 06 for each calendar day (after 2 working days) that your service is out of action. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Model MT992. 40,000 per week), followed by 5. The Openreach engineer asked if the router was fibre compatible (FTTC) and when I told him it was he said that was good as he'd already plugged the RJ11 cable from it into the wall socket. The connection is intermittent. The Marvels earned $10. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. 77. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. A non-split socket will have the sockets and screws in the middle. Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . - raise a fault in order to get it visit our Superfast Fibre Broadband site . I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. Recent recommendations regarding this business are as follows: "Nothing", "Would not recommend", "Be careful where you get new box installed as I've had no internet since I have been. It may take a few minutes for the lights to settle. I then saw a solid red LOS light on the openreach fibre box. B - Orange wire. So if your spaghetti junction is indeed the first entry point for the incoming line, then just move the master socket to there & break the link to the hall. Page 19 How to build a fibre network - version 7. Re: Manhole cover broken for momths. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. Don't just switch it off at the mains as this will mean the back-up batteries will kick in and the. If you can, gather as much information as possible including any vehicle registration numbers. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). Hi, The tree outside my house on the footpath is effecting my Broadband signal. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. 25,842. Openreach offers 10G backhaul services. Yes, this is mine. Post 3 of 20 1,099 Views. The grey wire coming out of it goes to the back of the sky router and plugs into the broadband socket on the back of the router. Check all the cables are connected properly and haven’t come loose. Brian. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. Its lights should all glow a steady green. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Power cycle method one: Unplug the power cable from the socket on the modem. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. Sand and wipe clean. 8. BT Openreach decided to cover the dark-green box in stonewall camouflage. However until recently anybody who ordered an up to 40-80Mbps capable Fibre-to-the-Cabinet ( FTTC) “ fibre broadband ” service from their ISP was forced to access the service by plugging a separate Openreach VDSL Modem (e. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. PlusNet vs OpenReach. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. 46 Comments. Find out more. ”. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Open reach modem is. PON flashing and LOS off. Sponsored Links. Openreach ONT enclosures. For example, providing services to a tenant. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Having trouble with broadband or phone in your new-build home? Here are some things you can try. I found this out the hard way, early in my engineering career. But fret not, because we are here to lend a helping hand. They have a range of colours (white, grey and brown) so as to make the boxes unobtrusive. g. Fit the Duct 54/56 Swept Tee. How to report a damaged phone line. Try new cable if needed. •. Openreach has collected 90 reviews with an average score of 1. Latest from Openreach following an intervention is that the routing is wrong and they are "working hard" on fixing it whatever that means. Back in the day when Openreach used a different type of cable (round not flat) it. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. When I went on the trial in my old house, they only had white, which looked ugly. Well two out of three ain't bad. Designed by westhill. Please wait for your modem to connect. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. on 17-05-2020 07:50 PM. Check all cables are firmly plugged in. Make sure you give it enough time to power up before you try to connect to it again. Attaching something to a drop pole would have. . Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. This has caused disruption to services. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. 2 - Blue wire. joint box Duct 54/56mm 90mm Tee Duct 56 50mm 50mm Ø12mm Service hole 300 to 770mm Ground level Duct Bend 56 Copper 1 Copper 2 Installation for houses 2 Duct presentation – houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. There can be a charge but Sky will explain that if it applies. We'll kudo your comment to let you know we're acting on it. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. I also have brown cable whereas my old one was black. The engineer was told. At present. Huawei DSLAM FTTC 384HD or H288. If you’ve got a new Hub, use this table to find out if you need to keep your Openreach modem. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. 10/09/12 - 22:29 #1. C. Fix broadband problems in my new home. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). Can I remove Openreach box? Table of Contents Can I remove BT cable? Can I move my BT master socket myself? How do I remove an unused socket? How do you remove a. After months of chasing Openreach and having BT FTTP broadband incorrectly subscribed to and then cancelled ( as it was not actually installed. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. Full Fibre (Fibre to the Home): Check your wiring and set-up. Obviously they’ve sacrificed a few little things. BT socket. Delayed repair following loss of service. He didn't even bother getting the Openreach modem out of the box or. If you wish, a member of our security team will then be in contact with you. We're considering alternatives to relocate this away from the main entrance. Re: Fibre cable connector broken by builders - BT think they can fix remotely. A cable tester is the simplest thing to do then. It then feeds into the ONT in the same manner as it exits the MS. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. Thu 5 Nov 2020 04. route overhead cable underground. . You need to start keeping an eye on the following. Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. It’s happened to a few people. I approached the Opeanreach employee at the other house. . . The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. Reply. Then the. As I mentioned above, you should ensure the freeholder is aware . 8. 9mm core. Then a cable from the FTTP box goes into the WAN connector on the back of the router. Or just try the Hub Two and only spend your money after you have seen how well it performs. I have every sympathy for you, but sorry to say you are facing a very difficult problem. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. I recently bought a new build which came with Hyperoptic ready to go. This explains why it was, and still is, known to many as 'BT Openreach'. However I just noticed that there is also an openreach box in the same cupboard which is. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. its windy right now in London and I am unable to get a decent sync for around 10+ mins. • Fit the slave voice socket to the wall (can be modular to house one voice port and one data port). Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Just a contract. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). gin123 Posts: 4 Newbie. But you will have heard of BT, BT Broadband. 0 Likes. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Then call 999 as soon as it’s safe to do that. The ONT is the small box our engineer installed inside your home when we set up your service. The economics of your example are very unrealistic - given the prices Hyperoptic charge, it is unlikely that they can profitably sustain the cost of several 1G leased lines to the same building. Highlinder Answer. I have just set up a system in a new build. TEL 1-2: On (any) The fibre home phone line is live on your modem. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge. Both these items are used by BT Openreach, and are extremely robust. Turn your broadband equipment off and then on again. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. 4). 2. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. This internal box, called an ONT, will be around 13cm x 11cm. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. Optical: This hosts the fibre optic cable that comes from the exchange to your house. ”. Internet providers and manufactures. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). We're network builders. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. Openreach, which runs the UK’s digital network, is continuing its longstanding relationship with ADVA as it evolves its infrastructure to meet the bandwidth, timing and programmability needs of. We'll use the information you provide to report the issue to the necessary maintenance team in your area. Connecting internet for the first time. Make sure you give it enough time to power up before you try to connect to it again. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. The box is used to join the external fibre cable with the internal fibre cable. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. Yes. Reply. Download speeds of up to 330Mbps. BT reported a 3% decline in revenues to £10. The box of stuff turned up before turn on time so it could all be set up. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. the engineer will install an Openreach modem on the inside. His test showed that the internet signal is coming in the house so it must have. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. If you’ve got one of these, try these checks. #1. Presumably it is just the BBU (Battery Backup Unit) showing faulty. If you only have fibre to the cabinet and copper to your house, then water ingress may be an issue, but if you are losing your Internet, you need to report the broadband issue to BT. Issues I'm facing, the router shows a white light for the internet and all wifi bands are up and running however there is no internet access, i. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Solved: Hi, There is a BT manhole/footway cover in front of our home. neil. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. At present Openreach is on the long journey. Bit of a loose end here as I've moved into a property that has FTTC broadband connections and no matter what my ISP does, OpenReach just refuse to connect it to the exchange and am unsure of what options are available to me. If.